Privacy Policy for Zaffeh
Effective Date: May 25, 2026
Welcome to Zaffeh (“Zaffeh”, “we”, “our”, or “us”).
This Privacy Policy explains how Zaffeh collects, uses, stores, shares, and protects your information when you use the Zaffeh mobile application, website, and related services (collectively, the “Platform”).
Zaffeh is operated by زفة لاعمال الوساطة التجارية ذ م م (Zaffeh LLC), a company registered in the Hashemite Kingdom of Jordan.
By using the Platform, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
A. Personal Information
When you create an account, make a reservation, or contact us, we may collect:
- Full name
- Phone number
- Email address
- Profile information
- Reservation details
- Event information
- Notes or special requests
- Payment-related information
B. Location Information
To improve service availability and reservation accuracy, we may collect:
- Approximate location
- Event location
- GPS/map coordinates, when permitted
- Location data is used to match available services in your area, improve operational logistics, display event locations, and enhance customer experience.
C. Payment Information
Payments may be processed through third-party payment providers.
Zaffeh does not directly store full credit card information on its servers.
Payment providers may collect card information, billing details, transaction identifiers, and payment status.
Supported payment methods may include Visa, Mastercard, Apple Pay, Google Pay, bank transfer, CliQ, and digital wallets.
D. Device & Technical Information
We may automatically collect:
- Device type
- Operating system
- App version
- IP address
- Crash reports
- Usage analytics
- Log information
- This information helps us improve platform stability, performance, and security.
2. How We Use Your Information
We use collected information to:
- Create and manage accounts
- Process reservations
- Coordinate event services
- Communicate with customers
- Send confirmations and updates
- Improve platform functionality
- Detect fraud and unauthorized activity
- Comply with legal obligations
- Provide customer support
- Analyze platform usage and performance
3. Service Providers & Third Parties
We may work with trusted third-party providers to operate the Platform, including cloud hosting providers, authentication providers, payment gateways, analytics providers, messaging and notification services, and customer support tools.
These providers may process information solely for the purpose of providing services to Zaffeh.
4. Reservation & Provider Operations
Zaffeh may share relevant reservation information with assigned service providers, operational managers, or event teams strictly for the purpose of delivering booked services.
Shared information may include customer name, event date and time, event location, service details, and operational notes.
Providers are contractually expected to maintain confidentiality and use the information only for service delivery purposes.
5. Data Retention
We retain personal information only for as long as necessary to provide services, maintain operational records, resolve disputes, enforce agreements, and comply with legal requirements.
Certain information may remain archived for financial, operational, fraud prevention, or legal compliance purposes.
6. Security
We implement commercially reasonable security measures to protect your information, including secure infrastructure, encrypted connections (HTTPS), authentication systems, access controls, monitoring, and logging.
However, no system can guarantee absolute security.
7. Your Rights
Depending on applicable laws, you may have rights to:
- Access your information
- Correct inaccurate data
- Request deletion of your account
- Withdraw consent
- Object to certain processing activities
- Requests may be submitted through the contact information below.
8. Children's Privacy
Zaffeh is not intended for children under the age of 18.
We do not knowingly collect personal information from minors.
9. International Data Processing
Your information may be processed or stored in countries outside your country of residence through trusted infrastructure and service providers.
By using the Platform, you consent to such processing and transfers where permitted by law.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updated versions will be published on the Platform with a revised effective date.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
11. Contact Us
For questions, support requests, or privacy-related inquiries:
Zaffeh LLC
Email: info@zaffeh.app
Website: https://zaffeh.app
12. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Hashemite Kingdom of Jordan.
13. Consent
By using Zaffeh, you acknowledge that you have read, understood, and agreed to this Privacy Policy.